{"xsrfToken":"34a4950557a0126a1811b6f7c5d23c5d5494c56d_lout","branding":{"id":"3","key":"lvl13","name":"level13 ag","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5f89d7fe-b9a0-43df-8e46-e1ea128679ec/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMTQ0MDhlZi0wZjFhLTRkZTQtOTQyZi00Nzk5ODAxODU4ZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmODlkN2ZlLWI5YTAtNDNkZi04ZTQ2LWUxZWExMjg2NzllYyI6WyJyZWFkIl19LCJleHAiOjE3Mjg1Mjg3MDQsIm5iZiI6MTcyODUyODEwNH0.3ghAOG9xlKR4DwlG52jfSuNK2gzkZwFrbraRwK0pW8w&client=314408ef-0f1a-4de4-942f-4799801858e8&mode=fit","logoId":"5f89d7fe-b9a0-43df-8e46-e1ea128679ec","isLogoAvailable":true,"helpCenterTitle":"welcome to level13","sharedPortalName":"level13 ag","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei level13","sharedPortalName":"level13 ag","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"welcome to level13","sharedPortalName":"level13 ag","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7a4448d9-9983-4440-af5d-22e2f16a6178/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMTQ0MDhlZi0wZjFhLTRkZTQtOTQyZi00Nzk5ODAxODU4ZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdhNDQ0OGQ5LTk5ODMtNDQ0MC1hZjVkLTIyZTJmMTZhNjE3OCI6WyJyZWFkIl19LCJleHAiOjE3Mjg1Mjg3MDQsIm5iZiI6MTcyODUyODEwNH0.8uQC56CucDX6Uszfd2jNp5zFLy0IZ1wGtZatgoI2ikM&client=314408ef-0f1a-4de4-942f-4799801858e8&height=300&mode=fit","bannerMediaApiFileId":"7a4448d9-9983-4440-af5d-22e2f16a6178","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"lvl13","projectId":10002,"serviceDeskId":3,"name":"level13 ag","description":"<p>Willkommen auf dem IT Service Portal von level13 ag</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"54","name":"Awareness & Training","descriptionHtml":"","callToAction":"Awareness & Training","introHtml":"<p>Anfragen rund um Security Awareness und Training für Ihre Mitarbeitenden.</p>","icon":10509,"iconUrl":"https://level13.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[13],"key":""},{"id":"52","name":"Digitalisierung","descriptionHtml":"","callToAction":"Digitalisierung","introHtml":"<p>Anfragen betreffend Prozess-Automatisierung und generelle Digitalisierungs-Vorhaben.</p>","icon":10469,"iconUrl":"https://level13.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[13],"key":""},{"id":"26","name":"Generelle Anfrage","descriptionHtml":"","callToAction":"Generelle Anfrage","introHtml":"<p>Sie haben eine generelle Anfrage an level13 gmbh? Wir helfen Ihnen gerne weiter!</p>","icon":10492,"iconUrl":"https://level13.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[13],"key":""},{"id":"33","name":"Hardware & Software","descriptionHtml":"","callToAction":"Hardware & Software","introHtml":"<p>Anfragen rund um Beratung von Hardware oder Software.</p>","icon":10470,"iconUrl":"https://level13.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[13],"key":""},{"id":"40","name":"IT-Störung","descriptionHtml":"","callToAction":"IT-Störung","introHtml":"<p>Hier können Sie allfällige IT-Störungen melden.</p>","icon":10508,"iconUrl":"https://level13.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[13],"key":""},{"id":"28","name":"Netzwerk","descriptionHtml":"","callToAction":"Netzwerk","introHtml":"<p>Alle Anfragen rund um Sicherheitsaspekte in Netzwerken.</p>","icon":10474,"iconUrl":"https://level13.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[13],"key":""},{"id":"31","name":"Neuer Mitarbeiter","descriptionHtml":"","callToAction":"Neuer Mitarbeiter","introHtml":"<p>Sie haben einen neuen Mitarbeitenden und benötigen entsprechende Lizenzen, Zugänge, etc.</p>","icon":10493,"iconUrl":"https://level13.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[13],"key":""},{"id":"53","name":"Projekt-Anfrage","descriptionHtml":"","callToAction":"Projekt-Anfrage","introHtml":"<p>Anfragen rund um Beratungsprojekte im Bereich Information Security</p>","icon":10485,"iconUrl":"https://level13.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[13],"key":""},{"id":"51","name":"Security-Incident","descriptionHtml":"","callToAction":"Security-Incident","introHtml":"<p>Bei Verdacht auf Phishing oder andere Sicherheitsvorfälle.</p>","icon":10505,"iconUrl":"https://level13.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[13],"key":""},{"id":"27","name":"Account-Einrichtung","descriptionHtml":"","callToAction":"Account-Einrichtung","introHtml":"<p>Probleme mit dem Zugriff auf bestimmte Systeme? Wir helfen Ihnen weiter.</p>","icon":10472,"iconUrl":"https://level13.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"30","name":"Admin Zugang anfragen","descriptionHtml":"","callToAction":"Admin Zugang anfragen","introHtml":"<p>Zum Beispiel, wenn Sie Jira administrieren müssen.</p>","icon":10504,"iconUrl":"https://level13.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"38","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://level13.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"55","name":"Generelle Anfrage (Task)","descriptionHtml":"","callToAction":"Generelle Anfrage (Task)","introHtml":"<p>Sie haben eine generelle Anfrage an level13 gmbh? Wir helfen Ihnen gerne weiter!</p>","icon":10492,"iconUrl":"https://level13.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"35","name":"Neue Software","descriptionHtml":"","callToAction":"Neue Software","introHtml":"<p>Wenn Sie eine Software-Lizenz benötigen, erstellen Sie hier eine Anfrage.</p>","icon":10479,"iconUrl":"https://level13.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[],"key":""},{"id":"56","name":"Wartung","descriptionHtml":"","callToAction":"Wartung","introHtml":"<p>Maintenance-Task</p>","icon":10458,"iconUrl":"https://level13.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Service-Anfragen"}],"orderMapping":{"13":[26,52,53,51,40,33,28,31,54],"10":[27,30,28,31],"8":[26,33,40,31],"9":[26,33,35],"11":[40,41],"12":[40,35,42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"54f56b89-9096-3c22-bd28-669fa8ee3ac5","appLinkName":"System Confluence","appLinkUrl":"https://level13.atlassian.net/wiki","spaceKey":"LVL13","spaceName":"level13 gmbh","spaceUrl":"https://level13.atlassian.net/wiki/spaces/LVL13","isServer":false},"labels":[],"projectKey":"LVL13","serviceDeskId":3,"kbLinkDomainURLs":["https://level13.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LVL13","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMTQ0MDhlZi0wZjFhLTRkZTQtOTQyZi00Nzk5ODAxODU4ZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg1MjkzMDQsIm5iZiI6MTcyODUyODEwNH0.Tcw9OhS6UQ0GUIbilXtOOisjo5r9uva-w6zqU-Z2YPU","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"314408ef-0f1a-4de4-942f-4799801858e8","tokenDurationInMins":20}},"sharedPortal":{"name":"level13 ag","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://level13.atlassian.net/wiki","kbLinkDomainURLs":["https://level13.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=level13","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"34a4950557a0126a1811b6f7c5d23c5d5494c56d_lout","baseUrl":"https://level13.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://level13.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"314408ef-0f1a-4de4-942f-4799801858e8","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b4438d7b293c466a83ada6471444cf1a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}